Frequently Asked Questions
Everything you need to know about bringing your dream home to life.
What are your shipping rates and delivery methods?
We offer several shipping options based on the item size, ranging from standard ground shipping for smaller décor to White Glove Delivery for large furniture pieces. Shipping costs are calculated at checkout based on your order total and delivery location.
What is your return policy?
We want you to love your purchase. If you are not satisfied, eligible items can be returned within 60 days of delivery. Please note that a 15% restocking fee applies to large furniture returns, and original shipping fees are non-refundable.
Do you offer fabric swatches?
Yes, we offer swatches for many of our upholstered furniture pieces to help you make the perfect choice for your space. You can order swatches directly from the product page to see the color and texture in your own lighting.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can also log into your Lulu and Georgia account to view real-time updates on your shipment's progress.
Can I cancel or modify my order?
Because we aim to process orders as quickly as possible, there is a very limited window to cancel or change an order. Please contact our support team within 1 hour of placement for the best chance of modification.
Do you offer professional trade discounts?
Yes, we have a dedicated Trade Program for interior designers, architects, and real estate developers. Approved members receive exclusive pricing, personalized service, and early access to new collections.